Member News

Entre Computer Services, a long-standing technology partner to businesses across Western New York, recently announced the launch of Entre Communications™ — a modern cloud-based phone system designed to meet the communication needs of today’s evolving workforce.

Entre Communications™ gives companies the flexibility to communicate from anywhere while maintaining the reliability of a traditional phone system. The solution works as a standalone platform or can be fully integrated with Microsoft Teams, depending on the needs of the organization.

“We know that many businesses still rely on desk phones, but they also need to support hybrid work, remote teams, and complex call routing across multiple locations,” said Joe Vieira, senior vice president of Entre Computer Services. “Entre Communications™ bridges that gap. It allows calls and texts from any device — without giving out personal numbers — and provides a professional, scalable system that just works.”

Designed for Distributed Teams

With the rise of hybrid and remote work, communication tools must do more than simply connect calls. Entre Communications™ supports:

• Call handling from desktops, mobile devices, or traditional desk phones

• Texting and calling from personal devices without sharing private contact info

• Advanced routing for distributed teams and multi-location operations

• A free desk phone included with each assigned number

• 99.9% uptime with reliable, Rochester-based support

And while many companies use Microsoft Teams, it’s not a requirement. “We wanted to make sure our customers could choose what works best for them,” Vieira added. “You can use Entre Communications™ completely on its own, or integrate it with Teams for a unified experience.”

Integrated Contact Center Features

For businesses that manage a high volume of customer interactions, Entre Communications™ also includes an optional Contact Center as a Service (CCaaS) platform. It helps organizations handle communications across multiple channels — including voice, SMS, webchat, email, and WhatsApp — while providing the tools to maintain quality and efficiency.

Key features of the contact center platform include:

• Real-time analytics and reporting

• Call monitoring, evaluations, and post-interaction surveys

• Workforce management tools

• AI-powered sentiment analysis to track and measure customer tone and satisfaction

• Archiving capabilities to store communication records for compliance or training

These tools are especially valuable for companies aiming to deliver excellent service at scale while gathering meaningful insights into team performance and customer experience.

Local Support, Backed by Decades of Trust

Entre Computer Services has been serving the Greater Rochester business community since 1984. Known for its one-team approach, U.S.-based support, and commitment to long-term client relationships, Entre continues to evolve its offerings while staying rooted in personalized service.

Entre Communications™ is now available to new and existing clients. Local businesses interested in learning more or scheduling a personalized demo can contact Entre Computer Services through Entre Communications online.

About Entre Computer Services
Entre Computer Services provides managed IT services, cloud solutions, application development, IT staffing, cybersecurity, and communications systems to businesses across Western New York. For over 40 years, Entre has helped organizations align technology with their business goals while delivering responsive, reliable support.