Leveraging HR Services to Overcome Workplace Challenges: Investing Where It Matters Most
In previous articles in our Leveraging HR Services to Overcome Workplace Challenges series, which we hope to position HR as a strategic partner that uses data-driven insights to align workforce practices with business goals - we discussed the value of participating in benchmarking surveys to understand workforce trends and using that data to identify opportunities for improvement. The next step is assessing what workforce investments will have the greatest impact on addressing the most pressing workforce challenges while supporting long-term business goals.
While benchmarking data can reveal how your organization compares to the market, effective workforce planning requires looking beyond the numbers alone. According to a recent report from Gallup from more than 3 million employees across 347 organizations, a strong relationship exists between employee engagement and outcomes such as retention, productivity, profitability, customer loyalty, and well-being. Organizations that combine market data with employee feedback and business goals are better positioned to identify investments that address the root causes of workforce challenges and drive meaningful results. This is where HR can serve as a strategic partner.
For example, survey data may indicate that pay is below market levels, but employee feedback might reveal that professional development opportunities, supervisor issues, flexibility, or leadership effectiveness are greater concerns. In this instance, investments other than pay may have a more significant impact on employee satisfaction and retention.
Greater Rochester Chamber's HR Services team can help employers identify relevant benchmarking data, workforce research, and employee opinion survey vendors, including surveys administered by our team, to help them prioritize opportunities that align employee feedback with business goals.
Stay tuned to continue learning about opportunities to leverage HR Services to overcome workplace challenges.
To learn more, please contact Jennifer Suppe', Manager, Organizational Culture and HR Services, (585) 256-4608, Cindy Miller, HR Services Partner, (585) 256-4606, and Kathy Richmond, Sr. Director, HR Services, (585) 256-4618.