Skip to content

Member News

Wilmac Technologies to Host AI-Inspired Event for Customer Experience Professionals

December 26, 2023
Industry-Leading Partner to Take the Stage at Oak Hill in January


Rochester, New York: Wilmac Technologies is excited to be hosting an educational event, specifically on the topic of artificial intelligence and how it’s being used in customer experience and contact center technology. The event is slated for the morning of Thursday, January 11th at Oak Hill Country Club. 

President and CEO Steve McDonnell said of the event: “We are a growing, niche technology company in the Greater Rochester area with an extensive partner network. We’re thrilled to be co-hosting an event with CX technology provider Five9 to establish ourselves as an innovative and reliable resource that many organizations aren’t aware of in their backyard.” 

The event itself is tabbed, “AI for Breakfast,” where Wilmac Technologies’ Director of Marketing Emily Miller will be interviewing Five9’s RVP of AI and IVA (Intelligent Virtual Agent), Jaime Reloj. Other members of Wilmac Tech’s Cloud Contact Center team will participate in a panel-style discussion, including Wilmac Tech Sales Director Ben Bowen. 

Attendees can expect to hear from industry experts about how artificial intelligence is shaping the trajectory of customer experience and contact center technology. Sharing insight into the current state of AI in the contact center along with what the typical customer journey looks like when adopting AI-driven products, the discussion will utilize practical real-life stories to drive home the opportunities local organizations have to elevate their customer experience. 

“Our partnership with Wilmac is based upon their years of experience and reputation in the industry,” Tim Grogan, Five9’s RVP of Strategic Customer Success states. “We understand the incomparable value of our partners in driving Five9’s success, and we’re excited to extend that success into the Rochester region through Wilmac.”

The event is scheduled for the morning of Thursday, January 11th. Space is limited to the first 30 registrants, so visit the event registration page to secure your spot. 


About Wilmac Technologies

Wilmac Technologies is a premier global provider of sales, professional services, and support for the world’s most widely used Communications Recording and Customer Experience technologies. Through its own development, partnerships, and leading vendors, Wilmac Technologies is committed to providing customized solutions for every customer, regardless of industry type or business size. Wilmac Technologies serves a variety of industries in North America including regulated institutions (financial services, healthcare, insurance), Contact Centers, and Public Safety Organizations. 

About Five9

Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,500 customers worldwide and facilitating billions of customer engagements annually. Five9 provides end-to-end solutions with digital engagement, analytics, workforce optimization and AI to increase agent productivity and deliver tangible business results.  Designed to help customers reimagine their customer experience, the Five9 platform connects the contact center to the business while delivering exceptional customer experiences that build loyalty and trust. 


Scroll To Top