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Chamber News Release

Twelve Organizations Honored at the Greater Rochester Quality Council 2022 Performance Excellence Awards

October 12, 2022

ROCHESTER, NY (October 11, 2022) Greater Rochester Quality Council (GRQC), a Greater Rochester Chamber of Commerce affiliate, today announced the winners of the 2022 Performance Excellence Awards. Twelve organizations submitted a total of 21 award applications in three GRQC Award categories: Organizational Excellence, Customer Experience and Team Excellence.

“This year’s honorees highlight best-in-class practices used to strengthen performance in their own teams and organizations,” Michael Caceci, Chair, GRQC. “The combined impacts of these efforts result in major quality and performance improvements in healthcare, non-profit, and business sectors across the Greater Rochester and Central New York regions.”

The 2022 Showcase and Performance Excellence Awards event at Locust Hill Country Club drew more than 190 attendees. Brian Reh, CEO, Gorbel, Inc. delivered the keynote address.


Organizational Excellence Award Winners:

ESL Federal Credit Union, The George K. Hansen Award for Exemplar Performance Platinum Award

Butler/Till, Gold Award

Hillside, Gold Award


Customer Experience Award Winner:

UR Medicine: GJ Express: Cross Departmental Collaborations to Achieve Excellence in Patient Centered Care, Silver Award


Team Excellence Award Winners:

Children’s Institute: Get Ready to GROW Referrals: Let’s “Close the Loop!”, Gold Award

Echelon Supply & Service, Gold Award

Finger Lakes Performing Provider System: Pilots Improving Health Care, Gold Award

Hillside: Medication Access and Administration in Community Based Foster Care, Gold Award

Rochester Regional Health: Reducing the Duplicate and Ambiguous PRN (as-needed) Pain Medication Orders, Gold Award

UR Medicine: Finger Lakes COVID-19 Vaccine Hub at URMC, Gold Award

UR Medicine: UR Inpatient Length of Stay Reduction, Gold Award

UR Medicine Strong Memorial Hospital: Critical Illness Recovery Program, Gold Award

UR Medicine Golisano Children’s Hospital: COVID-19 Vaccinations for Pediatric Inpatients Steering Team, Gold Award

Greater Rochester Enterprise: Salesforce Increases Capacity for Regional Economic Growth, Silver Award

JN White & Associates, Inc: Scheduling System Project, Silver Award

Paychex Global Services and Process Excellence: “Keying of Payroll”, Silver Award

Paychex: Flex® Time Disaster Recovery and Business Continuity, Silver Award

UR Medicine: Critical Care Situational Awareness Meeting, Silver Award

UR Medicine: Blood Bank Response to the COVID-19 Pandemic Inventory Crisis, Silver Award

Rochester Regional Health: Diversity Data Council Health Equity Dashboard, Bronze Award

Tri-County Family Medicine: Mass Vaccinations Across Rural Communities, Pathfinder Award


About Greater Rochester Quality Council (GRQC)

Greater Rochester Quality Council is a collaborative member-based network of organizations and individuals committed to performance excellence in products, services, and processes. Members of GRQC include leaders and professionals from business, health care, education, non-profit, and government. GRQC programs and events feature experts on quality principles and practices to improve results and strengthen outcomes. Learn more about GRQC by visiting or connect on LinkedIn.


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