Member News

Rochester, NY (May 16, 2025) – Roc Industrial LLC is pleased to share that they have extended their repair warranty by a full year, from 12 months to 24 months!

Roc Industrial LLC is an ISO 9001:2015 certified industrial automation parts and repair service company based in Rochester. “We pride ourselves on our customer service,” Jessica Boden, Client Solutions Manager said, “and this is the result of hearing what our customers need – and that is confidence that a repaired part can meet their business needs the same way a new part can.”

Roc Industrial LLC hopes that this extended warranty will give customers the confidence to work with a small, local company. “There are so many benefits in working with a local company,” Boden said. “From better customer service to local pickup and delivery to technical guidance. But it’s important to match the offerings of larger companies, and the warranty is a big way for us to do that.” She notes that repaired parts can save thousands over replaced parts.

In light of the growing uncertainty businesses face due to tariffs and global supply chain issues, Roc Industrial LLC leadership hopes to encourage local businesses to explore and support the options for supply and repair right here in Rochester. “We offer the same expert services and warranties as the big companies,” Emad Kadhim, President, said. “The only difference is that we can provide the customer service, attention to detail, and local experience that only a small business can. We hope that doubling our warranty will give potential customers the confidence to come and meet us!”

Roc Industrial is a family-owned and operated business based in Rochester, NY, that specializes in supplying high-quality refurbished industrial parts and repair services for various industries. It serves clients both nationally and internationally, but its favorite clients are local.

More information about Roc Industrial LLC is available at rocindustrial.com